About WPG

WPG is a privately-owned IT Support and IT Services business formed in 2014. Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving IT problems and meeting business needs. WPG’s managed voice client environments consist of a combination of Cisco Voice Telephony applications, like CUCM, CUC, CUAC, CUP, UCCX etc.

Responsibilities

Desired Candidate will be Responsible for being a lead contact for WPG to WPG’s managed clients. Responsibilities, experience and key skills to include:

  • Tier 2/3 troubleshooting.
  • Extensive knowledge and experience with Cisco Unified Communications Manager, Cisco Unity Messaging & Cisco Unified Contact Center Express.
  • Experience with multi-site, IP telephony and unified communications rollouts and migrations.
  • Perform MACD Move/ Add/ Change/ Delete requests on CUCM, CUC, and CUP and similar apps if required.
  • Expert at Phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset for clients.
  • Experience working with telecom vendors to install and troubleshoot data and voice circuits.
  • Managing Cisco UCCX Contact Center platform, scripting and collaboration tools is a plus.
  • Administer Voice Communication Systems hosted on Virtual Infrastructure for hosted and managed clients.
  • Create and update policies, procedures and standards with respect to WPG’s clients.
  • Familiarity with general networking including Ethernet switching and some routing in both an office and data center environment is added bonus.
  • Manage and lead Root Cause Analysis, Lessons Learned and prevention processes, by way of environment improvements, to provide high standard deliverables to clients.
  • Should have basic knowledge on the ticketing system to track work.
  • Participate in maintenance activities and On-Call Support – if needed.

Requirement

Desired Candidate will be Responsible for being a lead contact for WPG to WPG’s managed clients. Responsibilities, experience and key skills to include:

  • Education: Bachelor Degree in IT
  • Experience.: 6+ years work history and experience directly on the technologies listed above will be more valuable.
  • Skill: Certified CCIE Voice or Collaboration preferred
  • Timing: Flexible to work in any shift.
  • Spoken and Written English must be of a good standard.

Why Us?

Desired Candidate will be Responsible for being a lead contact for WPG to WPG’s managed clients. Responsibilities, experience and key skills to include:

  • Flexible Working Hours.
  • Working Days: 5 (Mon -Fri)
  • Sponsorship for Training.
  • Training and Learning Growth.
  • On-Site opportunities. 
  • Work-Life Balance. 
  • Equal opportunity.
  • Fair Remunerations
  • Health Insurance. (Condition Apply)
  • Best Performance based Bonus.
  • Referral Bonus.